Terms & Conditions

These terms and conditions apply to all purchases made through the website of Richard & Kate London, contactable via info@richardkatelondon.com.

1. Acceptance

By placing an order, you agree to be bound by these terms and conditions.

2. Product Information

We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occasionally occur.

3. Orders & Payment

Orders are processed upon receipt of full payment. Available payment methods may vary. Please refer to our Payment Policy for further details.

4. Processing & Delivery

Processing time: 1–3 working days
Estimated delivery: 5–12 working days (depending on location within the UK)
Orders are dispatched directly from our fulfilment partner

5. Returns & Cancellations

Please refer to our separate Returns & Refunds policy for full details.

6. Liability

We are not liable for loss or damage during transit where tracking confirms the parcel has been delivered. Please ensure your delivery address is entered correctly.

7. Intellectual Property

All content on our website — including text, images, and logos — is the property of Richard & Kate London and may not be used without prior written permission.

8. Complaints

Complaints may be submitted in writing to info@richardkatelondon.com. We aim to respond within 5 working days.

9. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales.

Terms & Conditions